Refund and Returns Policy

Last Updated: October 26, 2023

At moraline.top, operated by Le strac, we want you to be completely satisfied with your purchase. If for any reason you are not, we’ve made our return process simple and straightforward. Please read our policy carefully to understand your options.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. After 30 days from the delivery date, we can no longer offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.
  • You must provide the receipt or proof of purchase.
  • The item must not be a non-returnable item (see below).

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Gift cards
  • Downloadable software products

Please get in touch if you have questions or concerns about your specific item.

How to Start a Return

To start a return, please follow these steps:

  1. Contact us immediately at [email protected].
  2. In your email, please include your order number, the item(s) you wish to return, and the reason for the return.
  3. We will review your request and, if approved, send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty or an error was made on our part. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund if we provide the return label.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We will provide instructions for returning the item and arrange for a replacement or a full refund, including return shipping costs if applicable.

Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact us:

  • Company Name: Le strac
  • Website: moraline.top
  • Email: [email protected]
  • Phone: 703-507-0586
  • Address: 501 Ashford Drive, Washington, VA, US