Shipping Policy

Last Updated: May 14, 2024

Overview

At moraline.top, operated by Le strac, we are committed to delivering your products efficiently and reliably. This shipping policy outlines everything you need to know about how we process and ship your orders.

Order Processing

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be extended during peak seasons or promotional periods. We appreciate your patience.

Shipping Methods & Estimated Delivery Times

We offer various shipping options to meet your needs. Estimated delivery times are in addition to our processing times.

  • Standard Shipping: Estimated delivery within 5-8 business days after shipment.
  • Expedited Shipping: Estimated delivery within 2-4 business days after shipment.

Please note that these are estimates and actual delivery times may vary due to factors outside our control, such as carrier delays or customs procedures for international shipments.

Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout.

  • Free Standard Shipping: We are pleased to offer free standard shipping on all orders over $50.00 (before taxes and after any discounts).
  • For orders under $50.00, standard shipping costs will apply.
  • Expedited shipping options will incur additional charges regardless of order value.

International Shipping

We proudly ship to customers in the United States (US) and the European Union (EU).

International shipping costs will be calculated and displayed at checkout. Please be aware that international orders may be subject to customs duties, taxes, and fees imposed by the destination country.

Customs, Duties, and Taxes

Le strac (moraline.top) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer. We recommend checking with your local customs office for more information regarding potential charges.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this number to track your order’s journey directly from the carrier’s website.

Lost or Damaged Packages

Le strac is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Contact Information

If you have any questions about your order or our shipping policy, please do not hesitate to contact us:

  • Email: [email protected]
  • Phone: 703-507-0586
  • Address: 501 Ashford Drive, Washington, VA, US

Policy Updates

Le strac reserves the right to update this shipping policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.